FAQs

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Why does my product or gemstone look different to the image pictured on the website

The product photography displayed on our website matches the product as closely as possible. All of our jewelry is hand-finished with genuine gemstones; therefore, details such as the exact shade of color of the stone can vary slightly. This is all a part of what makes your KUKKA Jewelry unique and special.
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What are the supported payment methods?

KUKKA Jewelry North America currently supports the following payment methods:

  • PayPal
  • Master Card
  • Visa
  • American Express
  • Discover
  • KUKKA Gift Card
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If I lose one earring, can I return the other for repair and get a new pair?

If the item is in stock, we'd be happy to send you a new pair at the full retail price plus shipping and handling. For more information, please read our Repair Policy.

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What is your return policy?

We will happily accept unworn, undamaged or defective product for exchange or refund within 14 days of ship date. Sale items are a final sale and therefore are not eligible for exchange or return. Refunds will be made in the form of the original payment. Once your return is processed, a credit will be issued for the merchandise amount only. Shipping charges are not refundable. Please allow 5-7 business days for the refund to post to your account. Requests to exchange merchandise received as a gift must be accompanied by a gift receipt. Please read our policy page.

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Will my sterling silver jewelry tarnish or discolor?

Sterling silver, like gold in its pure stage is very soft and in order to make it into jewelry needs to be alloyed with other materials. Normally the metal used to alloy with silver is copper, and both of these metals will easily have a chemical reaction (tarnish) to sulfur. For an item to be classified as "sterling" it will need to contain 92.5% pure silver. Sulfur is present in many things such as exhaust fumes, medication, foodstuffs, etc.; therefore, even sweat may cause silver jewelry to discolor. To solve this tarnishing problem clean your jewelry regularly, removing any deposits that may be detrimental to  it.